SUPPORT / HELP
NU Portal Support
Help with playback, sign-in, progress, notifications, and privacy settings.
Information updated: 2026-08-24
Playback and content
If a video does not play, check your network connection, update the app or browser, and try again. Some titles may be unavailable because of rights, region, age, or publication-window restrictions.
Sign-in and progress
Public content is available without signing in. When you sign in, watch history, saved titles, and experience progress are linked to your account. A different sign-in method may be recognized as a separate account.
Notifications
Check both the notification setting in Profile and your device’s operating-system permission. Turning off notifications does not affect browsing or playback.
Privacy and account deletion
Review the Privacy Policy and Account deletion links below for the data handled and deletion process. Contact support@newunivers.ai for additional help.