How to delete your account and data

Delete in the app

1. Open Profile in the NU Portal app.
2. Select Account & Privacy under My account.
3. Choose Delete account and review the deletion scope.
4. Confirm the deletion. If recent authentication is required, sign in again and complete the process.
5. For an account signed in with Apple, complete Apple reauthentication and revoke the access token immediately before deletion.

Delete on the web

Sign in to NU Portal and choose Delete account data from the account privacy page. If you cannot sign in, contact privacy@newunivers.ai from your registered email address. We request only the minimum information needed to verify your identity.

Data deleted

• Account and sign-in links.
• Watch history, saved content, experience progress, and preferences.
• Notification subscriptions and device push credentials.
• Panel or review access linked to the account, if applicable.

Data that may be retained in limited form

Aggregated statistics no longer linked to you, and minimal records strictly required for legal, security, audit, or duplicate-prevention purposes may be separated and retained for a limited period. Active account identifiers are anonymized and the deleted account can no longer be used.

Result

Where possible, an online request immediately deletes or anonymizes active data. If external authentication cleanup or a legal-retention review is needed, we verify the status before completing the request. Deletion cannot be undone.